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Small Gestures Contest
Published on 22/10/09
by Carrie Brancheau, PHR
One component of creating a customer centric organization is taking care of not only your external customers, but also your
Alexander the Great
internal customers. In a prior post, I wrote about the small gestures that leaders do to positively impact their internal customers or employees. Such an example as, a boss letting one employee leave work early to get another employee’s car home, so that the second employee can ride to the hospital with his spouse for an emergency situation.
I enjoy hearing about how leaders take care of internal customer service and so, I am looking for your small gestures. Do you have a great story of something that you have done or that someone has done for you that built trust, loyalty, or respect in your workplace? Share it with us for the opportunity to win a total of 5 (e3) assessments for you and your team.
You have two ways to participate. Either leave your story in the comments section of this post or if you have a blog, create an entry and provide a link to it on the contest post, by noon on November 4th and I will announce the winner and any honorable mentions on the 5th of November. Furthermore, the honorable mentions will be highlighted in later “Small Gestures” posts.
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Comments on Small Gestures Contest
4 Responses
Ms. Cheevious
22/10/09
I sent my people to a day spa with all the trimmings one holiday season. It was extravagant for me as a sole proprietor, but my team had been working so hard, and completing projects on time and with such expertise, I couldn’t help myself!
Cynthia S
31/10/09
When I was just starting to work (over 30 years ago), my best skill was typing. I went for an interview with a Harvard law consulting firm. When I finished the typing test, the door was opened by the boss himself. He said “I can always tell the sound of a good typist. I will give you $100 to start tomorrow.” It blew me away. He didn’t even look at the test. I was so impressed, I quit my then temp job that day to start the new job he offered. It wasn’t just the money, I felt I’d be really appreciated in this new job and that it would be full of unconventional approaches (it was). It did wind up one of the best jobs I ever had, though the temp agency would never call me again when I needed them in the future. I had made friends there and they were calling asking where I was and wondering what happened. I felt badly for leaving like that, but was too impressed by this ‘gesture.’ Also $100 went a lot further then than today.
Carrie Brancheau, PHR
04/11/09
@Ms. Cheevious I certainly like your thinking. A day at the spa…a nice massage…I can just feel the stress ebbing away…nice!
Carrie Brancheau, PHR
04/11/09
@Cynthia S. Wow! What an ear! I can see why you took the job.
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